Complaints and comments

We operate a complaints procedure, which complies with national criteria. If you wish to make a complaint, please write to or speak to the practice manager. You will receive an acknowledgement of your complaint within two working days, and a formal response within ten working days. It would be helpful if you could inform us of any complaint as soon as possible after the event. If you wish to talk to someone outwith the practice, please contact:

The Complaints Team,
NHS Highland, PO Box 5713, Inverness IV1 9AQ.
Tel 704000 (6583/5400/6584) Fax 01463 711322
Email: complaints.Mailbox@haht.scot.nhs.uk