Patient rights and responsibilities

Behaviour We aim to treat our patients courteously at all times. We expect patients to treat our staff in a similar way. If a patient is abusive, they will be given a warning. If the behaviour persists, the patient may be removed from the practice list.

Cancellation of appointments We try to minimise the number of missed appointments. Please phone to cancel your appointment if it is not needed, so that it can be allocated to another patient. Patients who persistently miss appointments may be removed from the practice list.