Patient Information

Accessing your medical records
Change of Address [new page]
Complaints and comments
Patient rights and responsibilities
How to Take Photos

Accessing your medical records

Following changes to the relevant data legislation, any patient can apply to see their medical records through what is called a Subject Access Request. There is no charge for this service.  However, if you ask for access more than once in a 12 month period then you may be liable for a £50 fee.  The request can be made in writing or verbally and the practice has up to 30 days to comply. We will usually ask if you would like to collect your data rather than sending this confidential information by post. We will only send this information to a 3rd party, eg an insurance company or solicitor with the patient's express permission.  Any forms which require to filled out are not covered by this legislation and the completion of forms will usually attract a fee. 

Complaints and comments

Should you be disappointed with any aspect of your care/treatment at Kinmylies or if you have a comment you wish to make, you can do so in writing or verbally.  These should normally be addressed to the Practice Manager but if you are unsure, please speak to one of the reception team for details..

Patient rights and responsibilities

Behaviour We aim to treat our patients with courteousy and respect at all times. We expect patients to treat our staff in a similar way. If a patient is aggressive or abusive, they will be given a warning.  If the behaviour persists, the patient may be removed from the practice list.

Cancellation of appointments We try to minimise the number of missed appointments. Please go online or phone to cancel your appointment if it is not needed, so that it can be allocated to another patient.  Patients who persistently miss appointments may be removed from the practice list.

How to Take Photos

Hello. Have you been asked to send photos to the practice? In order to help out medical staff make an accurate diagnosis, we need the best quality photos to get you the right treatment faster. Following these simple steps can make a big difference and is greatly appreciated. Once you've taken your photos, please send them in a return email to this address.

1. Add a Background

Adding a background makes it easier to see what you want us to. It reduces shadows and makes it easier for the camera to focus. Anything plain will do, even a cardboard box.

2. Near and Far

Taking a photo from further away, as well as a photo close up, makes it easier to see where something is and how big it is.

3. Focus

Photos that are out of focus are difficult for us to use. Most cameras can't focus up really close and will either give up or just focus on the background. A photo that's more zoomed out but is in focus will be much more helpful.